For insole lengths we work to SATRA guidelines but there will always be a variance depending on mould, styling and supplier.  Shoe size is not related to ...

Toys fall under the 2009/48/EC Toy Safety Directive and are tested to applicable parts of EN71 (EU safety standard for toys, which has been harmonised by t...

When we approve the size of our clothes, we give our suppliers a tolerance for all measurements as the items are cut, sewn and finished by hand - they will...

Our buttons on kidswear are sourced from trusted suppliers and are tested to be strong enough that they won't come off in everyday use.  This is why we...

If you see a one off item in store with a thread up to 2cm in length, please carefully trim. If it's present on more than one garment in the same style,...

Sometimes people are worried about fuzz or fur coming off clothing. We would never offer for sale something which was not safe.  Some fabrics shed more qui...

Some of our knits include small percentages of the highest quality man-made fibres, these help the knitwear maintain its shape and ensure it is hardwearing ...

Paint Chips on Toys Our beautiful painted toys are a lovely addition to any home, and your child will love playing with them. However they are not indestru...

Lengths can vary within production and are guidelines only.  Maternity wear can be graded for lengths so can vary a little by size.  With some childrenswe...

Smell on items fresh out of a bag Some items, such as knitwear or printed items, might have a slight odour when first taken out of the bag. This is usually...