FAQ

BPA FREE
All relevant items  - such as food containers etc are BPA FREE. This means they do not contain harmful chemicals that could be ingested.
Fri, 25 Jun, 2021 at 11:09 AM
CARE LABELS
We use standard care labels and EU symbols on all our clothing, all soft toys, shoes and some hard products. These are formed of symbols wording to explain ...
Tue, 29 Jun, 2021 at 8:32 AM
CHEMICALS IN OUR PRODUCTS
Our products and clothing at JoJo are non-toxic, free from harmful chemicals and are Azo Free.  This means if anything is ingested or rubs onto the skin th...
Fri, 25 Jun, 2021 at 11:08 AM
DRESSES WITH KNICKERS
Some of our pretty woven dresses come with matching knickers (or nappy covers) up to the age of 12-18months.  We have looked into increasing the availabilit...
Tue, 29 Jun, 2021 at 8:22 AM
FAULTY CODES
  FAULTY RETURNS CODE F Use this code if the faulty return does not fit into one of the below  FAULTY RETURNS CODE FBRO Use this faulty returns code is ...
Tue, 29 Jun, 2021 at 8:04 AM
SHRINKAGE
We take great care to test wash all our clothing and are confident that if the correct wash instructions are followed shrinkage should be minimal or not occ...
Fri, 25 Jun, 2021 at 11:09 AM
DECORATIVE FINISHES - APPLIQUE / EMBROIDERY
APPLIQUE A decorative finish using patches of fabric sewn onto a garment to make a design. All our appliques are hand finished so sometimes there ma...
Tue, 29 Jun, 2021 at 7:50 AM
LAYETTE
Layette is a catch all term for the sleepsuits and bodysuits a Newborn will wear rather than small sized fashion items. For example, sleepsuits (baby grows)...
Tue, 29 Jun, 2021 at 8:30 AM
MACHINE WASHABLE
We aim for all our items to be machine washable, wherever possible at 40C for the rough and tumble of everyday life. Some products cannot handle this and we...
Tue, 29 Jun, 2021 at 7:56 AM
PHTHALATES
Our plastics are Phthalates free wherever possible and are advertised as such.  Our prints on clothing are also all Phthalate free.
Fri, 25 Jun, 2021 at 11:10 AM