Our wellies are made from natural rubber and some customers may experience cracking and splitting. 

This issue is industry wide and occurs on other wellie brands too. 

How a customer wears and stores their wellies can affect performance. Please see our website for the ‘JoJo Wellie Care Guide’ for more information. 

Should a customer return wellies that have clearly not been worn much and have split then you can offer them a replacement pair in the same size as the faulty pair.  

Should the replacement pair also split in a short time you can refund.